Deliveries & Returns

Orders:

We hope you enjoy browsing the collection.  

We wish to minimise returns as much as possible. If you are unsure of your size, please contact us, we will be more than happy to help with your selection.

Delivery in the UK:

UK Delivery is £5 for clothes and £3 for jewellery.

All orders are tracked and sent by Royal Mail in a 100% recycled cardboard box and plastic free bag.
2-4 day delivery throughout the UK, Monday - Friday and 3-17 days for International deliveries.
Please note that delivery times are only estimates and not guaranteed.

International delivery:

Worldwide deliveries is £10 for clothes and £5 for jewellery.

All orders are tracked and sent by Royal Mail in a 100% recycled cardboard box and plastic free bag.
Allow 3-17 days for International deliveries, Monday - Friday .
Please note that delivery times are only estimates and not guaranteed.

Maigold is based in the UK. If you live in a country where duty is payable on goods sent from the UK, please note that this is not normally included within the cost of the item, and you will be eligible to cover them unless explicitly stated by us that we will pay the duties.

Returns:

We hope you love your purchase, however if you would like to return or exchange an item, we are more than happy for you to do so (terms & conditions apply).

Please email us at maigold.uk@gmail.com as soon as possible providing your reasons for the return and/or exchange requirements. Items need to be returned within 14 days from date of delivery, any items sent after 14 days from delivery date unfortunately will not be eligible for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it with all original tags attached. It must be returned in the original packaging.

Sadly we cannot cover the shipping cost for returned items. I recommend that you send your return by a tracked and recorded postal or courier service and always retain proof of postage as the goods remain your responsibility until received and signed for. We will not take responsibility for items damaged or lost in the return transit. 

Jewellery is non-returnable. 

International Returns:

Maigold is based in the UK. If you are outside of the UK, please write "RETURNED GOODS" and YOUR ORIGINAL ORDER NUMBER on the outside of the parcel - this will help speed up the returns process!

Please note if you are returning from the EU please clearly mark package as "BRITISH RETURN" to avoid additional charges. 

Cancellations:

You cannot cancel an order after it has been placed.

Return Address:

Maigold

16 Summerfield

Ashtead

KT21 2LF